Ruby's Cleaning ("we," "us," or "our") provides residential and commercial cleaning services. This policy explains what information we collect from you, how we use it, and the choices you have — including around text message reminders.
When you request an estimate or become a client, we collect the information you provide directly: your name, email address, phone number, service address, and details about the cleaning service you're requesting (property type, square footage, add-ons, and preferred frequency).
To calculate and send you a cleaning estimate
To schedule, confirm, reschedule, or cancel appointments
To send appointment reminders and service-related updates by email and, if you've opted in, by text message
To process deposits and payments for services rendered
To follow up on open estimates and, once you're a client, to occasionally ask for a review or referral
We only send appointment-reminder text messages to clients and leads who have explicitly opted in — either by answering "Yes" to the consent question on our online estimate form, or by telling us directly (verbally or in writing) that they'd like text reminders. We never send marketing or promotional texts under this consent, and we never assume consent or ask for it by text message itself.
To calculate and send you a cleaning estimate
To schedule, confirm, reschedule, or cancel appointments
To send appointment reminders and service-related updates by email and, if you've opted in, by text message
To process deposits and payments for services rendered
To follow up on open estimates and, once you're a client, to occasionally ask for a review or referral
Message and data rates may apply.
Message frequency varies based on your upcoming appointments (typically two reminders per visit). Reply STOP at any time to stop receiving texts, or HELP for assistance. Opting out of texts does not affect your service — you'll continue to receive the same updates by email.
We do not sell, rent, or trade your personal information to third parties. Your information is shared only with the service providers that make our booking and payment system work — our scheduling and calendar tools, our payment processor (Stripe), and our text messaging provider (Twilio) — solely to deliver the services described above.
We retain client and lead information for as long as reasonably necessary to provide our services, maintain business records, and meet legal or accounting obligations.
You can opt out of text messages at any time by replying STOP, or by telling us directly. You can ask us to update or remove your contact information by reaching out using the contact details below.
These terms govern estimates, bookings, and services provided by Ruby's Cleaning. By requesting an estimate or booking a service, you agree to the terms below.
Estimates provided through our online form or in person are based on the details you provide (property type, square footage, add-ons, and frequency) and may be adjusted after we confirm details on site. Recurring service pricing reflects a discount off the initial cleaning rate; add-on services are charged in full at every visit.
A booking is confirmed once we've scheduled a date and time and, where applicable, received your deposit. Deposits are calculated as a percentage of the initial cleaning cost and are due to hold your appointment.
Remaining balances are invoiced once a cleaning is completed and are due upon receipt via the payment link provided. Recurring visits are invoiced individually after each completed visit.
You can reschedule or cancel an appointment by contacting us directly. Deposits are not automatically refunded upon cancellation; refund requests are handled on a case-by-case basis.
By providing your phone number and opting in, you agree to receive appointment-related text messages from Ruby's Cleaning as described in our Privacy Policy. This consent is never a condition of purchase — you can decline texts and still receive full service, with updates by email instead. Message and data rates may apply; reply STOP to opt out or HELP for help at any time.
We may update these terms from time to time as our services change. The effective date above reflects the most recent update.
Questions about these terms? Reach out at ruby@rubycleaning.co